Privacy policy

Last updated: 24-09-2026

NOVA RACKS respects your privacy. This policy explains what personal information we collect when you visit our website, place an order or contact us, and how we use it.

1. Who is responsible for your information?

NOVA RACKS is responsible for the personal information collected through this store. For privacy questions, contact us at vincejespers.sb@gmail.com.

2. What information do we collect?

Depending on how you use our store, we may collect:

Your name, delivery and billing details, email address and, if provided, phone number.
Information about your orders, payments, deliveries and returns.
Messages you send us, including questions or complaints.
Technical information about your visit, such as your IP address, device information and cookie preferences.
[If applicable: your email address when you subscribe to our newsletter.]

3. How do we use your information?

We use your information to process and deliver orders, handle payments and returns, answer your questions, keep business records and protect our store against misuse. We process this information where necessary to fulfil your order, meet legal obligations or pursue our legitimate interest in providing customer support and operating a secure store.

[If applicable: We send marketing emails only where we have the required permission. You can unsubscribe at any time.]

4. Who do we share information with?

We share information with service providers when needed to operate our store. These may include Shopify, payment providers, delivery companies and fulfilment partners. We share only the information needed for their services. We may also share information when required by law.

[Check which providers your store actually uses and add any relevant details here.]

5. International data transfers

Some of our service providers may process personal information outside the European Economic Area. Where this happens, appropriate safeguards must be in place.

[Check your Shopify services, apps and fulfilment arrangements, then describe any transfers and applicable safeguards.]

6. How long do we keep information?

We keep personal information only for as long as needed for the purposes described in this policy, unless we are legally required to keep it longer. For example, we retain order records for the period required by applicable tax and accounting laws.

[Add the retention periods you use for customer accounts, enquiries and marketing information, if applicable.]

7. Cookies

Our store uses cookies and similar technologies to make the website work. [If applicable: Describe the analytics and advertising cookies used by your Shopify apps or other services.]

Where consent is required, we ask for it through our cookie banner. You can change your preferences through [link to cookie settings].

8. Your rights

Depending on applicable law, you can ask to access, correct, delete or receive a copy of your personal information. You may also be able to restrict or object to certain uses of your information. If we rely on your consent, you can withdraw it at any time.

To make a request, contact vincejespers.sb@gmail.com. You may also lodge a complaint with the relevant data protection authority.

9. Security

We take appropriate steps to protect personal information and limit access to people who need it to operate our store.

10. Changes to this policy

We may update this policy when our store, services or legal requirements change. The latest version will be available on our website with its last updated date.